Delivery & Returns
Standard Delivery Charges
We believe in transparency and simplicity when you place an order online. For that reason, we have a policy of making a single, flat-fee charge for postage and packaging depending on your location – however much you order.
Zone 1 : UK Mainland (Standard UK Delivery Zone) £5.95
Zone 2 : Scotland, Highlands and Grampians £8.95 for smaller items, for larger items please contact us on 01462 341163
Zone 2 : Northern Ireland & Offshore Islands £8.95 for smaller items, for larger items please contact us on 01462 341163
Zone 3 : International Orders please phone for a quote on 01462 341163 , prices will depend on Country, product dimensions and quantity.
We pride ourselves on our reliable service and we’re proud of our fast delivery and excellent stock control. Orders are generally despatched by courier service but depend on processing and despatch lead time in our warehouse. We’re not here to mislead anyone – that’s why when we’re busy, we publish our extended lead times. Most orders will be delivered well inside this timescale but please allow the following :
UK Mainland (Standard UK Delivery Zone) Normally 3-7 working days
Scotland, Highlands and Grampians Normally 5-10 working days
Northern Ireland & Offshore Islands Normally 5-10 working days
During promotional periods delivery times can be longer.
Need it faster?
Please contact us on on 01462 341163 to see if the products you want are available for Next Day Delivery or Saturday Delivery.
Our couriers are Yodel, Nightfreight (DX) and Parcel Force, but if you live in some remote parts of Scotland, in Northern Ireland, or on an offshore island; your goods may arrive by Royal Mail.
What if I’m not in when they deliver?
Depending on the delivery method we’ve used we can instruct our couriers to leave goods in a convenient, safe place at your property (e.g. by the front door, or next to the garage). Alternatively – do not panic! We’ll leave a little card through your letterbox and you can contact our couriers / the post office to arrange a convenient day/time. Alternatively, at the time of ordering, you can specify a separate alternative delivery address.
Can my delivery arrive at a certain time?
Unfortunately this is not possible given that the delivery routes are not calculated until the morning of delivery. But do not despair! As per the above question, we can leave it in a safe place for you. You can even specify a separate delivery address if you wish.
If you are not satisfied with any purchase from Bokashi Direct, you may return any products to us within 30 days of receipt providing that the product is in a resellable condition, this means that the product is not damaged, has not been used in any way and that the product is complete with the original packing material. If you are returning goods for any reason other than a fault or courier damage, it is the buyers responsibility to cover the cost of return. These Terms and Conditions do not affect your statutory rights as a customer.
Orders can be cancelled by contacting us by phone on 01462 341163. If an order has been dispatched and the cancellation is due to the item no longer being required then it will be your responsibility to return the item or to cover the cost of the courier returning the item to us. Only once the product has been returned to us in as new condition with all the packaging will we refund the money owed.
Our couriers are generally very good but occasionally accidents do happen in transit and it is not realised until arrival. If you are in at the time of delivery, please give your goods a quick “once over” before signing for them. If an item is damaged, please reject the delivery and give us a call on 01462 341163 so we can sort out a replacement.
If a damaged item has been left whilst you were out, or you never noticed a fault at the time of delivery, please notify us within 7 working days and we’ll get it sorted for you speedily and a replacement arranged. In some cases we might need to ask for an image of the fault to pass onto the manufacturer to access the damage.
Although we all try hard to provide the best possible service, our production and despatch team are human. If, in a rare case, your order is not complete – please notify us on 01462 341163 as soon as possible.